Refund Policy

30-day money-back guarantee

We want you to be happy with your purchase. If you are not satisfied with any paid product from Welcome to Charleston, you may request a full refund within 30 days of your order date.

What can be refunded

• Premium relocation guides and digital content.
• Unused lead-credit packages purchased by businesses.
• Subscription fees, when canceled within the refund window.

What cannot be refunded

• Lead credits that have already been consumed.
• Refunds requested beyond the 30-day window.
• Gift cards or promotional credits that have been redeemed.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net or contact us at support@welcometocharleston.live. Please include your order email and, if you have it, your order reference number.

Refund timing

Approved refunds are typically processed within 5–10 business days, depending on your bank or card issuer. You will receive an email confirmation once the refund has been issued.

Questions?

If you are unsure whether your purchase is eligible, reach out to us at support@welcometocharleston.live and we will make it right.