Privacy Notice

Who we are

Welcome to Charleston (“we,” “us,” or “our") is an independent orientation guide for people moving to Charleston, South Carolina. This Privacy Notice explains how we collect, use, and protect your personal information.

What data we collect

• Account data: name, email address, and password when you create an account.
• Profile data: neighborhood, move-in date, and preferences you choose to share.
• Business listing data: business name, contact name, address, phone, website, description, and category when you submit a listing.
• Usage data: pages viewed, searches, clicks, and device/browser information to improve the guide.
• Payment data: we do not store credit card numbers. Our payment provider, Paddle, processes payment information securely.

Why we use your data

• To provide and maintain the directory, guides, and premium content.
• To process business submissions, listing approvals, and account management.
• To process payments and deliver purchases.
• To communicate with you about your account, purchases, or listings.
• To improve the app and understand how residents use it.

Legal basis

We process your data based on contract performance (providing the services you purchase), legitimate interests (improving the app and preventing fraud), and consent (where required, such as marketing emails).

Who we share data with

• Paddle: our Merchant of Record for payment processing, subscription management, tax compliance, and invoicing.
• Service providers: hosting, analytics, email delivery, and customer support tools.
• Professional advisers: legal and accounting professionals when necessary.
• Authorities: when required by law or to protect our rights.

Data retention

We keep your personal data only as long as needed for the purposes above, or as required by law. When data is no longer needed, we delete or anonymize it.

Your rights

You may have the right to access, correct, delete, restrict, or port your data, and to object to certain processing. To exercise these rights, contact us at support@welcometocharleston.live. We aim to respond within one month.

Security

We use encryption, access controls, and other technical and organizational measures to protect your data. No method of transmission over the internet is completely secure, but we work hard to keep your information safe.

Cookies

We use essential cookies to keep you signed in and maintain your session. We may use analytics cookies to understand how the app is used. You can manage cookie preferences through your browser settings.

Contact

If you have questions about this Privacy Notice, email us at support@welcometocharleston.live.